Terms of service 

The owners of the Fossa Apartment appreciate Your cooperation in following the Terms of service, which are intended to ensure a peaceful and safe stay of our Guests.

These Terms specify the conditions under which the Tenant (hereinafter referred to as: the Customer) may book and rent accommodation as well as stay in the Fossa Apartment (hereinafter referred to as: AF). The operator of the Fossa Apartment is Mateno Tomasz Matujewicz, with the registered office address: ul. Opaczewska 14/12A, 02-368 Warsaw, NIP: 543 147 9889, REGON: 141295747 (+48-694 775 316, fossa@fossawarszawa.com).

Making reservation

1. Reservations can be made online on the website (reservation module), electronically (e.g. e-mail) or by phone. After making the reservation, AF sends the Customer an e-mail containing the details of the reservation, including the total price of the service and the amount of the prepayment.

2. The reservation is considered confirmed after the Customer pays the prepayment within 24 hours of making the reservation. If the above-mentioned deadlines and payment conditions are not met, the reservation is not guaranteed and may be canceled.

3. The remaining amount for the stay must be paid no later than on the day of check-in.

4. Payments should be made  in the form  indicated in the reservation module or in the e-mail that the Customer receives after making the reservation or in any other way provided in the reservation module. The order processing time is counted from the date of crediting AF's bank account. 

5. The currency in which the prices of services are determined and in which payments should be made is Polish zloty (PLN), unless the Parties agree otherwise.

6. The Customer may cancel the reservation/resign from the stay up to one day before the planned start of the stay, by reporting this fact online on the website (reservation module), electronically (e.g. e-mail) or by phone.

7. If the Customer cancels the reservation/resigns from the stay within 7 days before the start date of the stay, AF will refund the amount paid to the Customer except the prepayment.

8. It is possible to cancel the reservation with a refund of the prepayment up to 2 days before the planned start of the stay, provided that the Customer indicates a new Customer who will take advantage of the offer on the same terms (e.g. period, price), whom AF accepts.

9. In the event of a refund of the paid funds, they are returned using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method of return that does not involve any costs for him. Funds are refunded within 5 business days from the date of confirmation of the cancellation. 

Staying at AF

10. AF provides, if the Guest reports such a need, free of charge additional services/equipment: parking space, baby cot and others - subject to availability.

11. In the event of any reservations regarding the quality of services, the Lessor reports them immediately to AF in order to improve the standard of services provided.

12. The hotel day lasts from 3:00 p.m. to 11:00 a.m. the next day.

13. Smoking (including electronic cigarettes) is strictly prohibited in the Facility.

14. The maximum number of people specified in the reservation can stay in the Apartment. The property accommodates a maximum of 6 people, including a maximum of 5 adults (over 12 years old).

15. The Guest is obliged to comply with the principles of good neighborliness, peace and order, including the observance of quiet hours from 22.00 to 7.00.

16. The apartment accepts the presence of animals (small dogs and cats), after prior notification by the Client and confirmation of this possibility by AF.

17. The Client receives one set of keys and, if using a parking space, a parking card. The keys and card must be returned to AF at the end of the Apartment rental period.

18. In the event of violation of the rules of the Regulations specified in point. 12-17 AF may charge a fee of PLN 500 per violation.

19. The Client making the reservation is responsible during his stay for the behavior of all people using the Apartment at that time and for any damage, losses, missing elements caused by the fault of the Apartment users.

Complaints

20. If any irregularities are found during the stay in relation to the conditions specified in the reservation, the Customer has the right to submit a complaint during the stay or up to one day after its completion.

21. Complaints should be sent to: fossa @ fossawarszawa.pl.

22. The complaint will be considered within 14 days of its receipt by AF. The customer will be notified by e-mail about how the complaint will be resolved.